8×8 Review (2024): Is it a Trustworthy Solution?

A strong, scale-friendly integrated communications system and call center solution is 8×8. Right away, you receive conference calls with up to 500 active members and endless calling to 14 different nations. It’s even safe, trustworthy and backed by a 99.999 % uptime SLA.

Nevertheless, 8×8 is a powerful option for international businesses and contact centers with high-volume worldwide calling and big meeting requirements.

8×8’s sales

Two unified contacts deals and three call centre options are available for 8: 8:

Integrated Communications X2: Unlimited calling to 14 states.
• Integrated Communications X4: 48-country calling for free, plus some additional features.
• Contact Center X6: Skills-based route, reporting and journey tracking.
• Call Center X7: Out-of-the-box CRM interfaces and performance tools.
• Contact Center X8: Car, liberal, preview and forecast phones.

There’s no official pricing information online, however, 8×8’s website states that VoIP plans start at$ 15 per month per user, with more advanced features starting at$ 40 per month per user.

Functions like cold storage, built-in mobile payments and brilliant Rtp can be purchased as separate add-ons.

8×8’s essential functions

Every 8×8 program is packed with functions. Here’s a closer look at some of the common features you’ll get with the entry-level program.

Unlimited calling to 14 states

Business phone networks typically require a separate add-on to obtain international calling plans. Your whole team can use 8×8 as a basic feature for calling the following 14 nations:

• United States.
• Canada.
• Puerto Rico.
• United Kingdom.
• Australia.
• France.
• Germany.
• Ireland.
• Italy.
• Netherlands.
• New Zealand.
• Spain.
• Sweden.
• Switzerland.

This makes this deal a wise choice for businesses with international offices or clients who reside internationally, particularly in Europe. Upgrade to the next strategy for voice calling to 48 countries is recommended if you want to have more global approach.

Audio and video chatting

Big businesses frequently have trouble finding a tool to support company-wide meetings. It’s typical to find conference calling abilities for 100 or 200 participants at the entry-level level with other platforms currently available.

8×8 sparkles above these options with audio and video events for up to 500 active members.

You’ll also benefit from built-in information sharing and collaboration tools when you call, in addition to the ability to connect with such a large number of individuals.

8×8 also provides post-meeting insight, summaries and action products — all generated by AI.

The sessions are protected, encrypted and come with advanced tolerance capabilities, which is really crucial at scale.

Unlimited internet fax

I adore that 88 offers infinite web fax with every plan because online faxing has become a necessary part of contemporary business communications. It’s also helpful for remote and hybrid work situations where having real fax machines at home offices is not practical.

Multi-level car assistant

Without having to hire a dedicated technician or receptionist, 88’s auto attendant helps you completely automated inbound call handling.

Your visitor is then directed to the appropriate department or source based on their needs by the auto attendant who begins with a specialist greeting. You can set up several engine servants for different needs, sites, time, holidays and more. This is particularly important for larger organizations, where one generic menu wo n’t be enough to accommodate your entire company.

With multi-level features, you can customize some call flows based on practice rules that are personalized to each particular range. Email callers will be relieved that they are getting sent to the appropriate area without lengthy holdups because of this feature.

Popular desking

If you have shared offices or cross work environments, you’ll enjoy 8×8’s warm desking capabilities. This additional feature is not typically included on all plans, but 8 8 offers it as a standard feature on some other websites.

Any individual can use any VoIP device with hotdesk access to access their phone number or modification while standing in front of it. They just sign into their phone, which will automatically answer all calls to their number.

While this is available on all 8×8 plans, it’s especially useful for call centers where agents do n’t have a dedicated workspace. They can just enter the office and use any phone to connect to their own expansion in a matter of seconds.

When they’re finished working, they warning out using the same method as they would with a computer, and the telephone will be ready to use for the following change.

8×8 professionals

• Integrated communications program.
• Video, group chat, messaging and fax on every strategy.
• Makes costs low for international communication.
• Support for opening large meetings.
• Mix and match users types.
• Robust call center programs.
• Personalized with add-ons.
• Top-tier surveillance and conformity.
• 24/7 mobile and live chat support.

8×8 disadvantages

• Vague costs.
• Complex set-up and implementation process.
• Probably too advanced for small companies.

Solutions to 88

My best business tips for the most part are RingCentral and Nextiva. With a range of simple to advanced programs, Nextiva is effective for businesses of all sizes. For groups that need more powerful attributes across the board, RingCentral is better for medium- and larger groups.

Here’s a closer look at how 8×8 compares to its closest rivals.

Nextiva

8×8 works well for international organizations, but not everyone needs that. If you want a better compromise of affordability, ease of use and flexibility for US-based companies, Nextiva is the way to go.

RingCentral

One of the most potent phone techniques available is RingCentral, which is even greater than 8 8. While it offers PSTN replacement and support in other countries, you wo n’t get unlimited international calling with RingCentral. Otherwise, you’ll get advanced features like IVR, ACD, surveillance and a large selection of AI abilities on every RingCentral strategy.

Dialpad

If machines and AI are a concern for you, Dialpad offers a wide range of features. You’ll receive cutting-edge features at a reasonable price, from AI-powered tallies and predicted CSAT scores to in-call broker support and full digital assistants.

Ooma

In a standard office setting, are desk phones required? Ooma is the simplest to deploy, even if you do n’t have any technical staff on your team, even though any of the companies listed here can do that. All of their products are pre-configured, but all you have to do is lock them in. Ooma is missing a lot of the innovative features you’ll notice elsewhere, but it’s best if you need something easy.

Methodology

I use a set of standard criteria to evaluate all business communication methods.

Common vs advanced functions

I looked at key features including video conferencing, phone, SMS messaging, online waiter, call transfers between devices, visit mailing, desktop apps and mobile apps and compared their availability at various plan tiers.

Customer support

I researched the hours of availability for customer support, each service’s support channels and any customer reviews related to the provider’s level and speed of service.

Third-party integrations

In order to compare functionality at an enterprise level, I checked each platform’s ability to sync with frequently-used business software, like CRM, cloud storage, fax, ERP, SMS and more.

Security and privacy

Encryption, account management, redundancy architecture, data center audits, multi-factor authentication and multiple servers and data centers in various locations were all considered.

Uptime percentage

I checked for any reports of unplanned outages, infrastructure problems or technical issues that could lead to uptime problems, delays or service interruptions.

Demo or free trial

The ability to test the service with a trial or demo before signing up for a subscription is taken into account, as well as the length of the free trial period.

Overall cost

This includes all of the related fees, including free trials, discounts, monthly pricing versus annual pricing, cost per installation and price per user. The call center phone system’s useability also depends on whether the system is new or old.

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