OpenPhone Review (2024): Is It Right for Your Business?

OpenPhone shines for its endless communication, shared culture and built-in email management for smaller teams. It was the VoIP phone system that my team finally chose because it was simple to set up, inexpensive, and had sufficient functionality without having to purchase any additional hardware.

Nevertheless, it’s missing a lot of common features you’ll get somewhere and it’s not particularly tremendous at scale.

OpenPhone’s sales

OpenPhone’s sales is very straightforward. There are three plans to choose from, with just a couple of miscellaneous fees and add-ons.

Starter: Starts at$ 15 per user per month.
• Business: Begin at$ 23 per person per quarter.
• Business: Tailor-made quote.

The Business level offers a 30 % refund and the Starter level offers a 21 % discount, according to monthly billing. Month-to-month sales is even available, and you can consider OpenPhone for free with a seven-day test.

My staff uses the Business program, while slightly more expensive, it gives you what you need to handle calls as a business. Beyond the fundamentals, you’ll also find programmed phone recording, AI-generated contact summaries and interfaces for HubSpot and Salesforce.

If you want to use business texting, there’s an industry-wide$ 19 one-time setup fee and an ongoing monthly messaging fee ranging from just$ 1.50 to$ 3.

This is n’t unique to OpenPhone because every provider either charges or bundles them into the monthly fee you pay.

Additional phone numbers cost$ 5 per month, and Zapier allows you to set up automated messages for$ 0.01 per text sent. Use and use are based on country-specific usage and call and messaging.

OpenPhone’s essential features

While most of OpenPhone’s functions are very simple, it’s a good system with some noteworthy standouts. You’ll gain from infinite calling, endless messaging, shared phone numbers, email management tools and even a couple of AI-powered abilities.

Unlimited calling and messaging

Within the United States and Canada, OpenPhone offers unrestricted asking and text messaging. This amount is reasonably reasonable for the money.

Every user you sign up for receives a fresh localized or toll-free number, allowing each user to have their own collection.

In terms of calling, you can dial out and receive incoming calls, but there are n’t many bells and whistles. If you do n’t upgrade, you only get three features: manual call recording, voicemail transcription, and manual call recording.

Beyond the entry-level level, you’ll uncover an IVR mobile list, group calls, call holds, hot transfers and ring orders.

The unrestricted chatting choices outweigh calling options. You can create a number of predetermined automated word triggers based on various customer interactions, and you can also schedule inbound calls in advance.

Shared telephone numbers

Sharing a phone number with a group may sound crazy, but it’s really really useful for OpenPhone’s communication skills.

This state a support representative texted a client on Monday. When the initial rep is ill or taking a lunch break, the buyer may reply to the same words thread on Tuesday. However, with the shared range, another staff member can pick up right away.

On the reader side, the change is smooth, and they never really know that they’re dealing with more than one person.

As part of a working together as a team, texting can be used to deliver better and quicker messages.

AI-suggested information reactions

You can permit OpenPhone’s built-in AI to quickly generate two or three answers to every inbound information. Within moments of receiving a word, your team can quickly click a relevant reply, which is a really nice feature that increases productivity.

All OpenPhone disadvantagesumers can use this feature. This indicates that the system is keeping up with the most recent AI styles, which are currently popular in the business communications market.

If you like this function, you can also study with asking OpenPhone’s AI to make outgoing emails for you.

Finally, you can take them as is or alter them before blasting giving.

Built-in email managing

OpenPhone has a compact CRM that’s built into the system. For everyone on your group to discover, you can add someone’s contact info, pertinent information, tags, and other details. Calling this a CRM is good, but it’s okay for simple email control.

You can promote certain contact information with other colleagues without having to copy/paste or manually enter it, which helps prevent recreate contacts being created across shared figures.

You can buy contacts as CSVs or incorporate your Google Contacts, in addition to adding new contacts immediately to OpenPhone.

HubSport, Salesforce and Gong plugins are available on limited ideas.

On some programs, AI visit summaries and transcripts are available.

If you’re on a Business program or higher, you’ll find AI-generated reports and complete records for every visit.

Without having to listen through the entire recording, this is a quick way to recall what occurred during a longer visit.

Additionally, it keeps you on the call line. You can take information knowing AI is taking information for you rather than half-listening to what someone else is saying.

Without getting too thoroughly briefed, groups may share these summaries with people who have called or missed meetings.

OpenPhone professionals

• Easy and user-friendly program.
• Solid messaging features.
• Creative setting.
• Shared box, connections and figures.
• Rules-based causes to develop automations.
• If you do n’t need a lot, you can be light and simple.
• Pretty simple to set up.
• Daily collection updates.
• Good customer support.
• Clean 7-day test.

OpenPhone disadvantages

• Just includes simple mobile features.
• Only the top two ideas offer analysis.
• Not much space to level.
• Interfaces are sluggish and there is no API.

Solutions to OpenPhone

After looking into lots of possibilities, I bought OpenPhone for my group, which also uses it now. Despite that, it’s not what I recommend in most instances. Here’s a look at how OpenPhone compares to my best choices.

Nextiva

Nextiva is a more well-rounded company contacts answer. It comes with everything you need to talk to clients and each other, including group chat, video conference, tone, texting and emailing. With new consumer savings and an annual program, it comes out to just a few cents more per month than OpenPhone, but with way more flexibility. To learn more, learn my assessment of Nextiva.

RingCentral

RingCentral follows the same path as Nextiva and OpenPhone, which are both straightforward and simple to apply. It offers almost every possible contact center and communication feature. To learn more, examine my assessment of RingCentral.

8×8

If you handle a lot of international calls, 8×8 ca n’t be beat. With programs that allow for unlimited calling to 14 or 48 states, it’s a much better bargain for high-volume than paying per second. Plus, it includes every connection channel on every schedule, perhaps the cheapest ones. To learn more, learn my assessment of 8×8.

Dialpad

Dialpad and OpenPhone are both newer cloud-first telephone systems. Dialpad offers more advanced AI functions and call center and selling team features, whereas OpenPhone is straightforward. It has standard telephone systems, too, but they include more conversation channels than OpenPhone.

Methodology

I compared and researched OpenPhone using the same fundamental standards as other business contact options:

Standard and advanced functions: We assess the principles you need, plus the innovative features that enhance your performance. Some of the common characteristics we look for include video conference, SMS/MMS messaging, voicemail, automated call forwarding, system spinning and mobile/desktop programs.
• Customer support: How can you get support, and what are the support hours? We also examine the platform’s customer support’s level of service and take note of any positive comments.
• Third-party integrations: The best phone systems seamlessly sync with third-party business apps, like CRMs, ERP software, faxing tools, SMS platforms, cloud storage systems and more.
• Security and privacy: We look at the redundancy architecture, advanced encryption standards, authentication options, advanced management options, data center audits, server locations — anything that’s tied to keeping your calls safe and data secure.
• Uptime percentage: Anything that could cause unplanned downtime, outages, service interruptions or lead to delays due to the technical setup or platform infrastructure.
• Can you test or try the platform before purchasing it through a demo or free trial?
• Overall cost: Fees, plan options, pricing differences between monthly or annual billing, installation fees, cost per user, etc.

Source credit