On Dec. 17, Salesforce unveiled Agentforce 2.0, the latest generation of its AI-driven system. It is designed as a personalized “team” of semi-autonomous AI agencies.
Improved logic and data retrieval capabilities in Agentforce 2.0 give AI more flexibility to answer complicated queries. Amazon describes Agentforce 2.0 as” the online work program for companies”, offering a “limitless” workforce powered by AI agencies. These brokers may be deployed across any section, equipped with a new collection of pre-built abilities, and you take actions across techniques or workflows.
” People with agents drive user success up”, Salesforce CEO Marc Benioff said during a recorded display.
In February 2025, Agentforce 2.0 will be available in its entirety. However, people can start deploying Agentforce 2.0 in Slack in January.
What’s fresh about Agentforce 2.0?
Users may use Agentforce 2.0 to develop their own AI agents using natural vocabulary prompts or move from a library of agent “skills” — AI agents created for a particular task. These agents may do multi-step plans and observe “if/then” instructions, offering flexibility across different workflows.
Pre-built abilities and process integrations allow for more productive customization. Officials built through Agentforce can easily link to tools like CRM, Slack, Tableau, Mulesoft, and Salesforce’s AppExchange.
New, pre-built knowledge include:
- Income Development.
- Selling Coaching.
- Marketing Campaign.
- Commerce Merchant.
Knowledge for Analysis and Insight provide representations for the analysis and tracking of agent performance in Tableau.
Slack connectivity is another important highlight. Users can simplify updates with Slack Actions by enabling an adviser to give project updates via direct message.
Some of these characteristics are now available:
- Dashboard Semantic Layer, Skills for Income Development, and Skills for Revenue Coaching are available today. The former two add$ 2 per chat to your Amazon invoice.
- Knowledge for Tableau will build on Dec. 18.
Clients who can’t get what they need among the pre-built agencies can use Agent Builder to find a solution. Using organic language prompts, people can design their individual providers. Amazon offered” ‘ Onboard New Product Professionals” as an example of a custom fast. Agent Builder will also include pre-built Slack behavior.
How does Agentforce 2.0 connect with Slack?
Employees may message or mention Agentforce agents in Slack the same way they had a coworker. Within Slack, people may even discover a fresh Agentforce Hub.
Generative AI enables Slack Enterprise Search, a new way to acquire perspective from Slack DMs, programmes, and painting.
In January, the general public will be able to access Agentforce in Slack, Slack Actions in Agent Builder, and Slack Enterprise Search.
SEE: To prevent unnecessary costs, businesses must understand the differences between AI types, and occasionally the job doesn’t call for relational AI.
What enhancements does Agentforce 2.0 get from the Atlas Reasoning Engine?
With designs like Amazon Nova running complicated functions somewhat more slowly than their peers,” Reasoning” is the next border in conceptual AI. Salesforce’s factor is superior reasoning and retrieval-augmented technology in Atlas Reasoning Engine, the concept behind Agentforce.
What would be the best investment car for my child’s school fund based on my current earnings and risk preferences, according to Salesforce’s example of a question that may benefit from sophisticated reasoning?
Agentforce you use RAG to extract disorganized metadata from other areas of the Salesforce Platform. Basically, RAG checks the AI’s function.
” Unity Environmental University is leveraging Salesforce’s Agentforce to increase our support beyond daily questions, allowing our staff to focus on learners who need more personal guidance”, wrote Melik Khoury, president and CEO of Unity Environmental University, in a press release from Amazon. By incorporating agentic AI into our processes, we can immediately respond to common inquiries like school registration and financial aid information while allowing our team to work with students more fully.
In the Sap Platform, superior reasoning and RAG will be accessible in February.
Amazon goes all-in on AI
Amazon has made a significant investment in integrating conceptual AI into its products, including Agentforce’s enthusiasm that first appeared in September.
” In the next few decades, I’d hope we’ll be able to provide more agentic specialists”, Claire Cheng, VP of equipment learning and architectural for Amazon AI, said in a press release. One of the first things enterprise organizations may consider when comparing online labor options should be the reasoning engine.
