AI’s work possible is being hindered by obsolete equipment and personnel issues, a Lenovo record finds. While 79 % of IT leaders see Gen AI as boosting productivity, only 36 % say it effectively supports engagement.
With 42 % of people fearing it will reduce their efforts and 89 % of IT officials calling for a digital workplace overhaul, companies must go beyond automation to fully unlock AI’s rewards.
Digital office tools are failing to support output
When the researchers surveyed 600 IT leaders worldwide for this Lenovo report, they found that while 79 % of respondents believe Gen AI will let people focus on more impactful work by automating operational processes, less than half said their current digital workplace devices support productivity, engagement, and innovation effectively.
The primary barrier may be the introduction of large language versions ( LLMs), which have swiftly accelerated the pace and style of technology. The development of Gen AI as a key component of the modern workplace has even introduced new challenges, the document says.
Companies struggle to access Gen AI’s whole potential
Despite Gen AI’s great opportunities —  , including increased cooperation, imagination, innovation, engagement, and productivity — business leaders struggle to utilize it effectively and achieve substantial productivity gains.
Only 36 % believe their AI systems support employee engagement “very effectively”, while a staggering 89 % say organizations must first overhaul their digital workplace to unlock Gen AI’s full potential.
Another significant issue is employees ‘ concerns over privacy, security, and morals with 35 % citing these major impediments to implementation.
” That’s why online office change is needed,” said Linda Yao, vice chairman of AI Solutions &, Services Group, in the document”. It’s about understanding how people be successful, what their interests are, and rolling it out to everyone.”
Despite hurdles, IT leaders remain motivated — nearly half ( 49 % ) say creating a more productive and engaging employee experience is their top priority for the coming year.
Providing transformative productivity requires transformation
To fully understand Gen AI’s possible, businesses must do more than just implement existing processes, the document outlines three strategies to improve the digital work:
- Access performance and relationship: Tailor the individual experience to each person’s function, requirements, and working style using persona-based configuration. A Gen AI-powered IT support experience will minimize disruptions to their workflow.
- Simplify the personalization process with Gen AI: Create personas, then configure devices, software, and IT support levels to them. Gen AI automation can be used to ensure disruptions are predicted, detected, or resolved as soon as possible.
- Reinvent to leverage people’s capabilities: Determine how Gen AI can enhance and augment an organization’s value creation objectives and competitive differentiation. Anticipate and manage the change the technology brings, ensuring employees have the skills and motivation they need to adapt.
The report underscores that in order to achieve AI-driven productivity gains businesses must rethink their approach, modernize their digital tools, and actively address employee concerns.
