Tokyo: The first stranger tapped to lead the network of Chinese convenience stores expressed confidence Friday that the chain’s will continue to draw cautious customers, even as the economy slowed.
However, Stephen Hayes Dacus, an American family of Chinese descent, declined to comment on the specifics of the numerous investment plans being considered, including a Canadian consolidation proposal from Alimentation Couche-Tard.
He said a specific company committee, which he is not a member of, is in charge of studying the options” absolutely objectively.”
At the Tokyo offices of Seven &, i Holdings Co., which operates 7-Eleven, Dacus, who is already a director, said to a smaller group of reporters:” The approach is moving forwards quite constructively.
His nomination as CEO is still awaiting shareholder assent, which is scheduled for May. In the last year, Seven &, i stocks have increased by more than 2 %.
Dacus, who speaks both English and Japanese, said he was determined to create a management culture based on what he’s learned from his time working for Walmart, Uniqlo, and other stores.
“You’re never listening to your customers if you’re never polite. You are not acquiring knowledge. However, he warned against being intense and vulnerable to being overtaken by your competitors.
Dacus emphasized that the 7-Eleven ring was expanding worldwide. However, the stores were unique by country, and his goal was not to copy the” conbini” from Japan as it was known in this country.
A better supply chain can help with costs, Dacus claimed, while a less expensive meal for a food product will only lead to customers leaving.
He claimed that” this company in Japan has been built on innovation.”
He acknowledged that customers will probably tighten their wallet chords in a decline while declining to comment on US President Donald Trump’s plans.
Dacus said that the first thing people think about when shopping is where they go, noting that his mother and the Chinese people he watched growing up not wasted anything. He recalled that they would print left dinner rolls for the guests to get home.
He advised people to talk to their sisters if they want to talk to some obstinate clients.
” Japanese consumers are very demanding. That’s something that really makes sense to me. And that is how I approach financial.
