As part of its goal to provide best-in-class services to both private sector companies and individual users, the Ministry of Human Resources and Emiratisation ( MoHRE ) has made a significant leap in its digital transformation strategy. MoHRE’s use of artificial intelligence reduces manual apps and document needs by 100 %, furthering this change. The shift is a paradigm change in the Ministry’s approach to providing services, setting a new standard for accuracy, performance, and user satisfaction.
Seamless Smart Services: AI Takes the helm
MoHRE has developed a sizable suite of bright and automated services as part of its wider plan to increase labor market competitiveness. Among them are:
- Real-time release, withdrawal, and act of employment contracts and work permits are all handled by AI systems, completely without human intervention.
- Domestic workers ‘ issuance of” To Whom It May Concern” certificates, which are available in multiple languages through MoHRE’s digital platforms, removing the requirement for physical center visits.
- For both home workers and those in the private sector, online absence-from-work complaints can be canceled.
Additionally, MoHRE has simplified administrative and legal methods:
- The Ministry simplifies access to legal advice and says filing through its Labour Consultation and Claims Center.
- Owners of farms and ranches can now access the Ministry’s logical and secure tools to access establishment files online.
A Policy in Action: Zero Bureaucracy
These advances are a key component of the UAE government’s” Zero Bureaucracy Program” and are consistent with the” Ask Again” process, a federal commitment to make companies completely automated and user-friendly. For instance:
- Local workers ‘ new work permits are now issued automatically through included government systems, requiring no need for any additional paperwork or physical steps.
This is in line with the UAE’s National Strategy for Artificial Intelligence, which prioritizes operating agility and digital change across public sector companies. MoHRE maintains the highest standards for safety, reliability, and usability by offering more than 100 online services today, all available 24/7 via its standard website and mobile apps.
Better commitment and measureable outcomes
The Zero Bureaucracy Program, which MoHRE has implemented, has made significant progress:
- Improve effectiveness of the government
- Improve customer support
- Improve the quality of the entire company
- Boost the UAE’s position in the world market.
The standard communication platform for MoHRE,” Tawasul,” is a vital force behind this advancement. Tawasul runs on a consolidated and stable infrastructure, giving customers easy access to clear, visible, and real-time assistance despite having 14 online channels. Tawasul has seen:
- Transformation of 11 service into strategic formats
- 9 prompt service are introduced.
User opinions instantly informs these changes. MoHRE actively encourages its customers to share issues, recommend improvements, and help set services as priority priorities. These concepts have been continuously put into practice by the Ministry, demonstrating how quickly and effectively it formulates policies and plans.
Creating a Public Service Ecosystem that is Future-Ready
Looking back, MoHRE is working to constantly improve and expand its digital system to meet the changing needs of the private sector and in line with the nation’s goals for sustainable development. This change is not just about technology; it is also driven by inner capacity-building, including:
- continued staff training
- training courses
- improved domestic performance specifications
The Ministry is strengthening the UAE’s reputation as a top place to live, work, and invest thanks to a powerful lawful and policy framework, cutting-edge infrastructure, and a nationally competitive labor environment.
