Nextiva vs RingCentral (2024): Which One is Best for Your Business?

Two of the best VoIP telephone devices currently available are Nextiva and RingCentral. It’s difficult to choose between these options because both VoIP solutions are reliable, trustworthy, and offer comparable firm communications solutions.

Nextiva is usually recommended for most businesses just ahead of RingCentral because it’s cheaper and simpler to use for smaller teams. But, RingCentral is still a solid choice, especially for larger businesses with advanced needs. In this head-to-head assessment, find out if Nextiva or RingCentral is right for you.

Nextiva vs. RingCentral: Comparison tables

Bottom line: It’s a close contact, but Nextiva wins because it’s the perfect blend of value, features and functionality, making it a better overall match for most companies.

Discover how I evaluated Nextiva vs. RingCentral, and check out my recommended VoIP service providers above.

Nextiva vs. RingCentral: Sales

Nextiva and RingCentral both offer three firm contact plans with different tiers ‘ worth of characteristics, features, and advantages. And both VoIP options have the same billing structure: costs are set per person per month, with savings if you sign up periodically.

Both of these companies offer quick scaling. You can begin with an entry-level program and then upgrade as needed or when you’re ready to uncover more advanced features.

Nextiva sales

• Essential plan: Starts at $ 18.95 per person per month when billed annually.
• Professional plan: Starts at$ 22.95 per user per month when billed annually.
• Business plan: Begin at$ 32.95 per person per month when billed periodically.
• Free demonstration available.

Permanent sales

• Core plan: Starts at $ 20 per person per quarter when billed annually.
• Advanced plan: Begin at$ 25 per person per month when billed periodically.
• Ultra plan: Begin at$ 35 per person per month when billed periodically.
• RingCentral offers size deals when you reach 100 people.
• Clean 14- day test and demo available.

Winner: Nextiva. Although it’s tight, Nextiva has the advantage because of its lower cost for comparable capabilities and better price for smaller groups.

Nextiva vs. RingCentral: Feature evaluation

More sophisticated features are available on RingCentral than Nextiva. Despite this, RingCentral offers some fundamental features at its lower plan tiers that you ca n’t get from RingCentral unless you’re on a more expensive plan.

With either company, you’re getting the following capabilities included with a basic strategy:

• Unlimited calling in the U. S. and Canada.
• Video visiting.
• Team talk.
• Completely localized or toll- complimentary number.
• Video meeting recording.
• Voicemail.
• Car assistant.
• Mobile and desktop software.

Nevertheless, there’s about a 90 % overlap of all applicable functions between each program, but there are some small variations in how they’re offered and for what price.

Internet fax

RingCentral does not include this feature in its entry-level deal, whereas Nextiva offers endless internet faxing on all plans.

Toll- completely minutes

You’ll get both 1, 500, 3, 000 or 12, 500 burdens- free minutes with your Nextiva registration, depending on the plan tier. RingCentral simply gives you 100 burden- completely minutes included as a basic feature, and 1, 000 or 10, 000 toll- completely minutes at the next two levels.

Visit recording and voicemail transcriptions

Visit recording and voicemail transcriptions are only available on Nextiva’s most expensive plan. These features come standard with every RingCentral subscription.

Texting skills

If you want messaging capabilities, you’ll need to update at least one level above Nextiva’s access- level’s base plan. With every membership, RingCentral offers SMS/MMS messaging, but the number of messages per consumer are more restricted compared to Nextiva’s messaging limits at a similar priced plan.

Advanced capabilities

For those of you looking for innovative features, RingCentral has plans that come with AI- driven meeting insights, life transcriptions, life call monitoring, whisper and barge and advanced call queues. You’ll need to pay or upgrade to access some of these features, but you wo n’t find them from Nextiva.

Winner: Nextiva. With its toll-free minutes, internet faxing, and texting, which many businesses prioritize over advanced call handling, Nextiva offers an incredible value, despite RingCentral’s more advanced capabilities.

Nextiva vs. RingCentral: Performance and uptime

Nextiva and RingCentral deliver 99.999 % uptime rates; this means the systems are essentially always up and running, with maybe a few minutes max of downtime per year.

These providers are both transparent about their performance. There is a complete audit log that records outage incidents, and you can always access service status pages to check whether systems are operating smoothly.

Here’s a quick summary from RingCentral that records its usage over the past year.

Both of these VoIP providers deliver crystal-clear audio and video in addition to running smoothly and being accessible. There is virtually no difference in quality when comparing the calls side by side, and the platforms are just as good whether you’re using the web app, desktop app, or mobile app.

Every once in a while, you may experience static or a dropped call, but this happens with every provider, and even landlines are susceptible.

Winner: Tie. Both Nextiva and RingCentral offer industry-leading performance and uptime.

Nextiva vs. RingCentral: Security

Nextiva looks at security from all angles. On a physical level, all data centers are monitored 24/7/365. To restrict access, servers are kept in climate-controlled warehouses with five biometric checkpoints and guard stations.

Calls are protected using Https and SRTP crypto from all endpoints, and Nextiva regularly conducts third-party penetration tests to identify any potential vulnerabilities.

In addition, Nextiva has several compliance certificates that are recognized worldwide, including ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.

RingCentral’s security is equally robust — for instance, it uses TLS and SRTP to encrypt communication. RingCentral uses STIR/SHAKEN criteria to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Law. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s also SOC 3 compliant and certified with HITRUST CSF.

Use SSO and multifactor authentication to thwart unauthorized access to your RingCentral platform and meetings.

Winner: Tie. You can rely on Nextiva and RingCentral to protect your calls, messages, and data, and both of them are extremely secure.

Nextiva vs. RingCentral: Support

Nextiva and RingCentral provide 24/7 support via phone, live chat and email. You can also access self-help resources online through the providers ‘ knowledge bases.

There are some negative comments for both providers, but those seem to be one-off instances rather than a pattern to be concerned about. All online positive reviews about customer support are mentioned the speed, helpfulness, and knowledge of support reps.

Although RingCentral offers more assistance and support than Nextiva during the platform’s initial implementation, it seems like this was made out of necessity because RingCentral is more complicated. Without the additional support, Nextiva is simple enough to deploy.

Winner: Tie. You’ll receive 24/7 assistance from a helpful and knowledgeable representative from either provider via your preferred method of communication, either via phone or live chat.

Nextiva vs. RingCentral: New developments

Nextiva and RingCentral are both so well-known and well-liked because they consistently improve the platforms. Expect at least a few improvements to be released by each of these providers on a monthly or quarterly basis, whether it’s a new feature, plan enhancement, or upgrade to an existing product.

Nextiva’s improvements

Nextiva regularly updates its NextivaONE and NextOS apps to improve usability. The most recent updates focused on administrators, making it easier to bulk edit existing users and navigate the software. Anyone can now update contacts with location and time zones.

Nextiva added a new caller ID verification earlier this year that flags all incoming calls as verified or unverified. This straightforward feature can aid in protecting organizations from spam and spoofing.

RingCentral’s improvements

RingCentral recently introduced RingCentral events, and even more recently, added a ton of AI-enabled features. The platform can handle large- scale online, hybrid and in- person events with up to 100, 00 attendees.

RingCX rolled out in November of 2023 for most locations. Recently, they added real- time agent guidance, making coaching and training easier than ever.

RingCentral has been placing a lot of emphasis on enhancing all of its products with AI capabilities beyond that. For example, new AI- powered coaching, scoring, and sales insights were added to RingSense for Sales.

Winner: RingCentral. While both service providers provide regular updates, RingCentral is putting more effort into adding AI-powered features to its platform.

Should your business use Nextiva or RingCentral?

Nextiva and RingCentral are neck- and- neck in nearly every category, for instance, both solutions have strong performance, uptime and support.

With its new feature releases, particularly those involving AI and productivity, RingCentral has made more significant leaps. In terms of overall feature value, Nextiva still has the advantage based on both its prices and what’s included with each plan, despite RingCentral having more advanced features overall.

You ca n’t go wrong with either of these companies, but Nextiva is my top choice for the job. RingCentral is better suited for most businesses, so Nextiva is a better choice. If you have a larger company and need advanced call- handling capabilities, you should consider RingCentral instead.

Methodology

On the basis of the following, I test business communication tools and VoIP providers:

Standard and advanced features: I make sure the basics are included with every plan (unlimited calling, messaging, voicemail, etc. ) and then check to see if any additional features are available and if they’re available without paying anything extra.
• Customer service: In my opinion, anything less than 24/7 support falls off. I also consider the support channels and whether questions or problems are resolved in a timely manner.
• Third- party integrations: The best VoIP providers integrate with other business tools like CRMs, ERPs, faxing tools and cloud storage systems.
• Security and privacy: Redundancy architecture, advanced encryption, server locations, data center audits, multifactor authentication and advanced account management features are all taken into consideration.
• Uptime percentage: Is there anything in the platform’s technical infrastructure that could lead to unplanned outages, delays, service interruptions or downtime?
• Demo or free trial: It’s always a plus to try out the platform before making a purchase.
• Overall cost: All the various plan options, fees, add- ons, monthly versus annual pricing, volume discounts, installation costs, costs per line or extension and user costs.

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