- Best UCaaS supplier general: Nextiva
- Best value for less than five people: RingCentral
- Best for simple DIY setup: Telo
- Best for skype: Focus
- Best for global names: 8×8
- Best for AI-powered connection: Dialpad
I’ve been following the business contact area for years, watching solutions evolve as new technology develops while others fade in mergers and acquisitions. This manual will help you find the best Networking service for your staff, whether you’re a small business looking for your first mobile program or an organization looking for the best overall.
Major UCaaS providers assessment
Each UCaaS system has special features that set it off. Here’s a fast rundown of the top Networking options available today.
|
Best for
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Starting cost
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Clean test
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Scalability
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Integrations
|
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|---|---|---|---|---|---|
| Nextiva |
Best UCaaS company entire
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$ 30 per person per quarter
|
Demo simply
|
High
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75+
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| RingCentral |
Best rate for fewer than five people
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$ 9.99 per user per month
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21 times
|
High
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300+
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| Ooma |
Best for quick DIY installation
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$ 19.95 per user per month
|
No
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Low
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50
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| Zoom |
Best for conferencing
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$ 18.25 per person per month
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No
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Medium
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1,000+
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| 8×8 |
Best for global calling
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Custom phrase
|
Yes
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High
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66+
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| Dialpad |
Best for AI-powered contact
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$ 15 per person per quarter
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Yes
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Medium
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70+
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Nextiva: Best UCaaS company entire
Nextiva stands out by providing a comprehensive set of UCaaS tools, which covers more channels than most even with its least expensive program. From small businesses to big companies, it integrates voice, video, team cooperation, social advertising, live chat, and text messaging features into a single unified habitat.
Why I chose Varies
It’s a great choice for businesses looking to streamline their interaction processes while boosting operational productivity and customer satisfaction.
One of Nextiva’s most powerful features is its dependability. With a 99.999 % uptime guarantee, its people rest easy knowing the state’s usually up and running.
Nextiva furthermore provides reactive, 24/7 support, ensuring that any client problems are quickly addressed while minimizing service pauses. In my experience, it has some of the best buyer support I’ve seen.
Learn my assessment of Nextiva for more details.
Pricing
- Digital: Starts at$ 20 per person per month.
- Core: Starts at $ 30 per person per quarter.
- Engage: Begin at$ 40 per person per quarter.
- Power Suite: Begin at$ 60 per person per month.
- Essential: Begin at$ 129 per person per quarter.
- Professional: Starts at$ 159 per person per month.
- Premium: Starts at$ 199 per user per month.
Essential, Professional, and Premium are considered business plans for holistic call centers needing tools to manage large call volumes and big workforces.
Features
- Endless voice calling in the U. S. and Canada.
- Top-tier 24/7 user and technical assistance.
- Life talk, messaging, texting, email, cultural, emailing, and video in one.
- Ideal for small teams, with basic interactive voice response abilities across the board.
- Centralized box to easily control contacts.
- GDPR and PCI DSS obedient.
- complete set of reporting and dashboard resources.
- Chabots, brilliant routing, and more on higher levels.
Pros and cons
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Pros
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Cons
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|---|---|
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RingCentral: Best value for less than five customers
Don’t let RingCentral’s entry-level price point of $ 9.99 per user per month for up to five users fool you — it comes with a wide range of interesting features and more advanced capabilities than UCaaS platforms that cost three times as much.
Plus, you’ll find voice, video, group chat, SMS, and report revealing no matter the program you choose.
Why I chose RingCentral
Despite having a sizable number of features, RingCentral’s current price fall for small teams makes it one of the most inexpensive Networking solutions on the market.
Even if you have more than five people, the product’s also a great value for the money.
It is very adaptable and adaptable to your needs, whether you need simple communication tools for a small team or for a large organization that needs sophisticated collaboration and customer experience tools.
Another important advantage is its broad list of interfaces, allowing you to simplify processes and update information across more than 300 third-party applications and services.
For more information, see my Permanent assessment.
Pricing
- Core (1-5 users): Starts at $ 9.99 per user per month.
- Core (5-100 users ): Starts at$ 20 per user per month.
- Advanced (1-100 users ): Starts at$ 25 per user per month.
- Ultra (1-100 users ): Starts at$ 35 per user per month.
When you surpass 100 people, you’ll qualify for specialized prices with high volume discounts.
Features
- Free localized or toll-free figures.
- 100, 1, 000, or 10, 000 completely toll-free days.
- Infinite home calling in the US and Canada.
- Solid IVR features are included with all plans.
- AI-powered sounds cancellation.
- On-demand and automated telephone saving.
- Up to 8-digit modifications on some ideas.
- Unique push-to-talk add-on.
Pros and cons
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Pros
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Cons
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|---|---|
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Ooma: Best for quick DIY installation
Although Ooma’s entry-level plan simply includes voice and telephone, its higher levels include UCaaS functions, like messaging, team talk, and videoconferencing capabilities. It’s a good option for in-person workplaces that also require digital collaboration equipment.
Why I chose Vonage
Essentially, any of the providers listed on this site are simple to implement if your program is small and your requirements are minimal.
But, Ooma’s one of the few that really foolproofs the process of setting up workstation phones. Additionally, the program is about as straightforward as it can be. If you’re a fan of simple, barebones program, you’ll love its convenience compared to other options.
You wo n’t find any other features on the device, which are specifically designed for traditional offices, like overhead paging and intercom.
Read my Ooma review for more details.
Pricing
- Essentials: Starts at $ 19.95 per user per month.
- Pro: Starts at$ 24.95 per user per month.
- Pro Plus: Starts at$ 29.95 per month.
Ooma is one of the few companies that does n’t require you to sign a year-long contract to receive the best rates, making it a great option for businesses with seasonal or temporary needs.
Features
- Basic instructions for greeting calls from a virtual receptionist.
- built-in complete company directory.
- Every plan offers unlimited virtual faxing.
- Extension dialing and monitoring.
- Music on hold or transfers.
- Enhanced call blocking capabilities.
- Overhead paging and intercom.
- Call recording, queues, and hot desking on higher tiers.
Pros and cons
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Pros
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Cons
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|---|---|
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Zoom: Best for conferencing
Zoom is well known for its user-friendly interface and videoconferencing capabilities. However, it also offers a range of phone plans and UCaaS solutions for businesses that need high-quality video meetings, team chat, text messaging, and crystal clear audio.
Why I chose Zoom
From white boards and digital backgrounds to document creation, waiting rooms, and an AI companion, it’s hard to beat Zoom’s videoconferencing platform. Upgrade to a Workplace + Phone plan wo n’t cause disruptions to your team if you’re already using it for that.
If you need to add a simple phone system to your videoconferencing system and rely heavily on it, it’s also a great option.
In order to enhance the inbound call experience, you’ll also receive a range of basic call center tools, including IVR, automatic call distribution (ACD ), and live call monitoring capabilities.
Pricing
Zoom has phone-only plans that start at$ 10 per user per month. However, these do n’t include internal collaboration tools.
For UCaaS features, you’ll need to go with one of two Zoom Workplace + Phone plans:
- Pro Plus: Starts at$ 18.33 per user per month.
- Business Plus: Starts at$ 22.50 per user per month.
Both include the same phone features, but the Business Plus plan includes additional features, like visitor management, translated captions, workspace reservations, customer support via phone, and larger meeting capacity.
Features
- Unlimited calling in your region.
- Active noise, echo, and keyboard sound suppression.
- Automatic call distribution and queueing.
- On every plan, there are manual and automatic call recording.
- Easy call handoff between devices.
- Hot desking for in-person offices.
- Elevate calls to a video meeting.
- Zero-touch device provisioning.
- Mix and match plans as needed.
Pros and cons
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Pros
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Cons
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|---|---|
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8×8: Best for global calling
With decades of experience, 8′ 8 is a well-known business communications company. Over the years, it has added a comprehensive suite of collaboration tools, analytics, and basic AI-powered features on top of a secure and compliant platform.
Why I chose 8×8
8 8 is a great way to save money if you have team members in other countries or make frequent calls abroad. You wo n’t have to pay international usage fees for those locations because it includes unlimited international calling to 14 of its lowest plans and 48 of its next tier.
Other providers do n’t offer unlimited calling options or charge extra for them, making 8’s inclusive plans a more affordable option.
Plus, it offers numerous call and contact center plans, giving you plenty of room to grow.
Read my 8×8 review for more details.
Pricing
8×8 does n’t publicly disclose pricing. However, there are five plans to choose from:
- X2: Standard UCaaS capabilities.
- X4: Special tools for receptionists and supervisors.
- X6: Voice-only call center software.
- X7: Omnichannel contact center solution.
- X8: Tools for large contact centers.
X2 is the best place to start for standard business communication. You can upgrade some users to higher tiers as needed if you decide you need more.
Features
- Unmetered calling to 14 or 48 countries.
- HD video and audio meetings with up to 500 people.
- Specialized Frontdesk feature for receptionists.
- Whisper, barge, and takeover for live calls.
- Every plan comes with a single sign on.
- GDPR, HIPAA, and ISO27001 ready.
- Multi-level auto attendant and hot desking.
- Livestream video calls on YouTube.
Pros and cons
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Pros
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Cons
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|---|---|
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Dialpad: Best for AI-powered contact
As a newer provider in the business communications space, Dialpad started out as a cloud-based solution. It therefore lacks the same technical debt that many of the others deal with daily. With a clutter-free interface designed for use on smartphones and laptops, you’ll appreciate its ease of use and powerful AI capabilities.
Why I chose Dialpad
Dialpad offers several AI tools I have n’t seen with other UCaaS providers.
While most of the advanced capabilities are only on call center and sales plans, regular business users can still enjoy real-time call and video transcriptions, call summaries, action item tracking, voicemail transcriptions, and automated insights.
Additionally, it provides a stable and trustworthy collaboration suite that covers texting, team chat, video, and faxing, in addition to a wide range of integrations.
Read my review of Dialpad for more details.
Pricing
Dialpad offers a range of business communications, videoconferencing, contact center, and sales solutions. It’s UCaaS plans include:
- Standard: Starts at $ 15 per person per quarter.
- Pro: Starts at$ 25 per user per month ( three-user minimum ).
- Enterprise: Custom pricing ( 100-user minimum ).
For 14 days, you can try Standard or Pro for free.
Faxing starts at$ 10 per number per month, additional numbers are$ 5 each per month, and a conference room line starts at$ 15 per number per month.
If you end up needing more, you can upgrade users to Dialpad’s contact center or sales enablement platforms.
Features
- One free number per user.
- AI-powered real-time call transcriptions.
- Automated summaries and action item tracking.
- Integrated voice, video, text, and messaging platform.
- Multi-level auto attendants on every plan.
- Call recording, routing, and spam detection.
- Ability to switch devices during a call.
- HIPAA compliant once a BAA is signed.
Pros and cons
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Pros
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Cons
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|---|---|
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How do I pick the top UCaaS provider for my company?
The best place to start is by evaluating your current communication methods and tools. Along the way, you’ll be able to identify gaps or pain points, like poor call quality, high operational costs, or inadequate security features. From there, you can search for a UCaaS solution that addresses these problems and provides scaleability for future expansion.
After you’ve shortlisted a handful of providers, check reviews to evaluate reliability, customer support, and integration capabilities with your existing tools.
A free trial can also be very helpful for evaluating platform usability and ensuring that the platform meets your expectations.
A personalized demo can also provide you with a good idea of how the solution works in practice and allow you to pose as many questions as necessary to determine whether it’s the best fit.
Methodology
To support my own experiences, I heavily relied on my personal experience in the business communications sector as well as a large number of reviews that were made freely available online, case studies, and additional online sources.
My goal was to gather relevant information on real-world performance, customer satisfaction, and overall quality of each provider.
What factors were taken into account when putting together this guide, in this case, more closely.
Features, functionality, and capabilities
I specifically looked for providers that offer complete sets of tools to meet a wide range of communication needs because of the range and quality of features that each UCaaS solution provided.
Ease and depth of integration
I carefully considered the quality, depth, and execution of each provider’s integrations with other business tools. Simply having a long list of integrations is insufficient.
The bare minimum required for inclusion in this post was strong connections with CRM, ERP, and collaboration tools.
Pricing structure
I specifically chose platforms that are price-switching to include a variety of tools for various business sizes.
System reliability
Dependable service with minimal downtime is essential for any business. I chose businesses with a proven track record of reliability and uptime.
Security and compliance
You can rest assured that your choice is the best UCaaS provider. As a result, I gave providers who show a strong commitment to security and compliance with regulatory standards a priority.
Customer support
It was a minimum requirement for inclusion on my list for having access to responsive and helpful customer support because it’s essential for businesses to be able to access assistance when they need it.
